Privacy Statement

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Effective as of January 1, 2020

C2C Power Solutions and its subsidiaries and affiliates (“C2C Power Solutions”) respects the privacy of its clients, manufacturers, and other third-parties. This Privacy Statement describes the practices of C2C Power Solutions for collecting, storing and using information we may collect from you (“you”, “your” or “Client”) or that you may provide to us from time to time on purchase agreements, rental agreements, service agreements, credit applications and other business documents, including but not limited to information regarding machines, equipment or products (“Assets”) when you visit our website or the parts.cat.com website, when you email or contact us, or when you visit one of our locations (collectively, our “Contact Centers”).

Please read this Privacy Statement carefully to understand our policies and practices regarding your information. By using our website or providing us with information, you agree to this Privacy Statement.  This Privacy Statement will be updated periodically, so please be sure to reread it from time to time.

1.  What Information We May Collect.

The information we collect through our Contact Centers may include, but is not limited to, your search queries on our website, personally identifiable information such as your name, address, e-mail address and other contact information, credit information, information that you provide when entering a contest or promotion sponsored by us, information that you provide when you report a problem through any of our Contact Centers, records of emails and other correspondence that you send to us, your responses to surveys that we might ask you to complete, and details of your transactions with us.

To use certain portions of our website, you may need to provide us with personal information. In these situations, if you choose not to provide that information, it may not be possible for you to gain access to parts of the website or for us to respond to you or provide services.

(a) System Data

System data is information that is transmitted to us through Web applications (“Applications”) including, but not limited to, VisionLink, ProductLink, and similar Applications and through telematics and similar devices (“Devices”). We use the term “Digital Offerings” to refer collectively to all Applications and Devices that we use, which may include, but is not limited to:

(i) Device, Asset and Component Information, including model number, serial number, order number, software and hardware version numbers, performance, and configuration, including work tools or other peripheral Devices attached to Assets.

(ii) Electronic Data, including sensor logs, trends, histograms, event data, other alerts, digital state data, fault codes, idle time, daily and cumulative fuel consumption, emissions data, service meter hours, electronic data files downloaded manually or automatically from an Asset, troubleshooting data, and other data, depending on the Client and Asset and communication channel used by a Device.

(iii) Inspection Data, including results of inspections using C2C Power Solutions or third-party inspection system.

(iv) Device Location Information, including the physical location of an Asset (e.g., determined using satellite, GPS, cell phone tower, Bluetooth or WiFi signals).

(v) Fluid Data, including analysis results of fluid samples (such as oil, hydraulic and coolant fluids) obtained using C2C Power Solutions or third-party tools.

(vi) Event Recorder Data, including location, speed, direction, and associated video recordings, use of controls and positive train control information.

(vii) Service and Maintenance History, including work orders (records of all maintenance, repairs, parts purchases, replacements and modifications to an Asset), component life (history of usage and wear life of a component), maintenance schedules, planned maintenance, warranty coverage data, maintenance and repair contracts, service intervals (scheduled interval for planned maintenance of component replacement activities for an Asset), component lists (lists of parts that make up an Asset) and service letters (describing special service actions recommended by manufacturers to correct a known problem with an Asset).

(viii) Site and Environmental Conditions, including the type of work being done, condition of roads or tracks, altitude, climate, and material tracking.

(ix) Patterns of Use, including any user-defined information relating to a product you provide to us through a Digital Offering.

(b) Operations Data

Operations Data may include:

(i) Information contained in tenders, invoices, purchase orders, sales contracts, service contracts, e-forms and other transactional documentation generated as part of the business relationship between us.

(ii) The Client’s name, address, industry, client category, and the name, position, email address, and telephone number of the Client’s designated contact person.

(iii) Work order data, including information about the Client, Asset involved, problems identified, and repairs performed, emissions data, fuel usage, service meter hours, software and hardware version numbers and installed attachments.

(iv) Information relating to Client parts and machine purchases, returns and replacements.

(c) Payment Information

Payment Information may include your banking account details, debit card details, credit card details, credit card type (i.e. Visa, Mastercard, American Express), your billing address associated with the credit card, your shipping address and other information that is required to process the payments.

(d) Personal Information

“Personal Information” is information that relates to an identified or identifiable individual, which may include, but is not limited to: name; postal address (including billing and shipping addresses); telephone number; email address; identification information such as usernames and user IDs; the employer or company with which an individual is associated and his or her role and title; User Profile information; geo-location information; information about any computer or mobile Device with which you access Applications; information about your use of the Applications; audio-visual data; and physiological data, such as eye movement, facial expression and heart rate.

Information collected by us may simultaneously constitute System Data, Personal Information, and Operations Data, or any combination thereof. Depending on the applicable local law, some Personal Information collected may be considered “Sensitive Personal Information” (i.e., Personal Information subject to additional protections).

Additionally, in some cases, such as where you are the sole proprietor of a business, information about your company may be deemed Personal Information. This could include business information (e.g., office address), financial account information (e.g., bank account information, trade references, financial statements), Assets (e.g., property ownership), credit rating, tax identification, and diversity classification.

We may use anonymized (or de-identified information), that was derived from Personal Information, but in its anonymized form cannot be identified with a specific individual. This de-identified information is not considered Personal Information for purposes of this Privacy Statement and is not covered by this Privacy Statement. However, if such information is used or formatted in such a way that it is possible for that information to be identified with a specific individual, then it will be considered Personal Information as appropriate.

2. How We Collect Information.

We collect information in a variety of ways. For example, we collect information that you provide to us through various Contact Centers, information we collect through your use of our products or services, and information we collect from publicly available sources or third parties.

(a) Information You Provide to Us

We collect information you give us when you engage with us and/or use our products or services. For example, we may collect information when you interact with us, attend one of our stands at a trade show, make an inquiry, place an order, or contact our customer service.

(b) Information Collected Through Your Use of Our Products and/or Services

In addition to the information you provide to us directly, we may collect information about through use of our products and/or services. For example:

(i) Through Applications / Devices: We may receive information directly via cellular or satellite link, or radio or Ethernet connection from Assets equipped with an Application or a Device that was either pre-installed or installed by us.

(ii) Through Wearable Technology: We may collect information through wearable technology, such as fatigue monitoring Devices or RFID tags embedded in hardhats or safety vests.

(c) Information from Third-Party Sources

We may collect information from publicly and commercially available sources, as permitted by law, which we may combine with other information we receive from you. For example:

(i) Via Caterpillar Inc. or its business affiliates or contractors.  We may receive information from Caterpillar or its business affiliates or contractors which have collected information from you via: (i) cellular or satellite link, or radio or Ethernet connection from Assets, which may include System Data (such as information relating to the Device or Asset) or Personal Information (such as from information generated by fatigue monitoring Devices, on-board camera and proximity detection systems, and in-cab monitoring technology); or (ii) Digital Offerings.

(ii) From Suppliers and OEMs: We may obtain System Data from suppliers of the components in your Assets. This information may be provided to us automatically.

(iii) From Asset Owners and Others: We may receive additional information from Asset owners, operators and other persons who have management responsibility for an Asset.

(iv) From Other Sources: We may receive your information from other sources, such as credit reference agencies, public databases, joint marketing partners, internet, social media platforms (including from people with whom you are friends or are otherwise connected) and from other third parties. We may collect or generate information from troubleshooting data, from your service providers (such as fluid analysts and site inspectors) or from maintenance, inspection or warranty records.

(d)  Other Ways We Collect Information

As you navigate through our website, we may use automatic data collection technologies to collect certain information about your browsing actions and patterns, the number of times your visit our website, and information about your computer and internet connection, including your IP address, operating system and browser type. The technologies we use for this automatic data collection may include cookies. A cookie is a small data file placed on the hard drive of your computer, which enables us to recognize you and helps us to personalize your visits to our website.